What Our Customers Say
Real reviews from real customers across the GTA. No cherry-picking — these are representative of the experience we deliver every day.
"We Got a Second Opinion — and Saved Thousands"
These customers were told by other companies they needed expensive full replacements. Here's what actually happened.
Decided to get a second opinion after being quoted $5,000 to replace my entire heat pump by a different HVAC company. Patrick and Harry came in, replaced a part, and fixed my heat pump in 30 minutes. They were professional and easy going, definitely recommend.
The second company insisted I needed a new heat pump at an estimate of $5,580. The technicians with MacLeod Air know my heat pump well, and the problem was solved in about 20 minutes. Cost; just over $200. I suggest that you make MacLeod Air your first call for HVAC.
I had issues with my heat pump and was told by the first person who came to look at it (from another company) that the whole unit needed to be replaced at a cost of over $6000. Thankfully, I got a second opinion and Patrick was able to fix my issue in under a half an hour at just the cost of a service call. I highly recommend giving MacLeod Air a call.
When my AC stopped working I was told that I had to replace it — fixing it wasn't even an option. It was such a relief when I was referred to Patrick for a second opinion. His team took the time to properly assess the issue and came back with a great solution to the problem, which happened to save me thousands of dollars. I'd highly recommend Macleod Air.
Beyond paying for the service call by another company, they told me the unit needed to be replaced for thousands of dollars. Not fully convinced, I called Patrick from MacLeod Air for a second opinion. Not only was Patrick able to come the very next day, but he fixed the AC unit on the spot. I couldn't believe the difference in service, honesty, and speed.
I'd had a company out last Summer who told me a refrigerant leak was suspected; that the brand of heat pump I had could not be fixed — I'd need a new one. Patrick told me he couldn't find anything wrong with either of my condo heat pumps and gave me all kinds of valuable information. I can't tell you how grateful I am to have found an honest contractor in MacLeod Air Inc.
After speaking to the company that built the unit, they recommended MacLeod Air to me. Patrick was very honest and professional. He knew exactly what needed to be done and quoted me a fair price which was half of what the other company had quoted. He came the very next business day. I'm very happy with the results.
Trusted by Condo Owners Across the GTA
Great service all around for condo heat pump fix. Technicians were fast, friendly, and explained the whole problem, highly recommend!
We live in a condo downtown with a heat pump. It suddenly stopped working and gave MacLeod Air a call based on a recommendation. Patrick was courteous and explained what the issue was. I highly recommend giving them a call especially if you live in a condo.
Patrick was amazing — he helped me solve an issue with my Whalen heat pump in less than 15 minutes. He discovered 2 installation-related wiring issues and was able to get the heat pump operational again. I highly recommend using Patrick for any issues related to Whalen heat pumps!
Patrick came by my condominium to help with a heat pump that wasn't working. Fixed it within an hour and left me feeling very impressed. Patrick also corrected an error made by a previous company that had made my heat pump unbearably loud. Highly recommend this company's services.
MacLeod Air fixed a long standing issue with our heating. Patrick and 2 other gentleman were incredibly professional and transparent. They were experts on our Whalen heat pump and were incredibly trustworthy right from the initial phone conversation. I would recommend this company to anyone.
Patrick was highly responsive and professional when he helped us with the installation of two heat pump units. He ensured that the existing units (20+ years old) were temporarily fixed until the new units were sourced and installed. He was very considerate of our property. We would absolutely recommend MacLeod Air!
Had to replace the HVAC unit in my condo. Received 3 quotes for the same unit and work to be done. McLeod Air was the best with a better warranty. Showed up on time and were very respectful in my home. It was a great experience with no negatives.
Fast, Professional, and Always Honest
They didn't just come to do a routine maintenance on my heat pump — they actually went a step further and found a problem. They were so quick to correct it. They were very personable, they listened, and they were very thorough with my unit. If I could give you 10 stars I would!!
Patrick fixed the unit quickly instead of telling me to replace. I had a problem a few weeks later and he walked me through it on text after hours. He went beyond the call of duty because it was long after business hours and I desperately needed air conditioning. He saved the day!
Patrick and Harry were incredibly professional, helpful and educated me on what they thought the problem might be. Patrick carved out time in his schedule the SAME day that I called, and was in/out within 20 minutes. I can't recommend MacLeod Air enough.
Patrick was incredibly responsive, quick, and great to deal with. He diagnosed my HVAC issue right away and got it back up and running super quickly. He showed up exactly when he said he would. After a lot of frustrating experiences with other HVAC folks, I'm so relieved to have found MacLeod Air.
Highly recommend Macleod Air. Patrick and his team are top notch. I got their info via a referral in my building and they were great! Nice guys, fair, honest, and respectful. They will tell you exactly what's wrong without trying to price gouge.
I came home to my floors floating from an HVAC leak. I tried calling my building's contractor, after 3 attempts they couldn't come for a few days. MacLeod had technicians out that afternoon and they were amazing and patient sourcing out the source.
Outstanding service. Called in the morning and arrived in the afternoon to fix an issue with my heat pump. Super friendly techs. Fair prices. Would not hesitate to recommend them. AAA+.
I had an appointment scheduled right away for the next day. Harry and Samir were both kind and professional. They let me know ahead of time that they were running 15 minutes behind — a courtesy I really appreciated! Will definitely use this company again.
Patrick is reliable, professional, and extremely knowledgeable. He diagnosed the issue quickly, explained it to me in detail, and provided his recommendation. He was patient and kind in addressing the many questions that I had. Patrick and Harry did an excellent job. The price was very reasonable.
My HVAC unit in my condo was having issues. My condo manager referred me to MacLeod Air. Patrick came out the very next day, determined the issue and advised he would need to take the unit to the shop. He did not charge to come out. Patrick returned the AC in a timely manner and made sure everything was functioning perfectly. This is a professional, honest and punctual company.
He was extremely friendly and knowledgeable. He was able to diagnose the problem in minutes. He had to take the heat pump to his shop and returned it the exact day he promised. I also like that he wore booties over his shoes before entering my condo. I will only use MacLeod Air for all of my heat pump issues.
Integrity You Can Count On
I had sent Patrick $791 by mistake via Interac last month. He could have denied that they ever received the money, but he didn't. He acknowledged the situation and promised to pay me back. I can tell from the way he talks that he is a hard working person who takes pride in his integrity, honesty and reputation. If I have a new HVAC issue, I know I can count on MacLeod Air and Patrick for great, honest and expert customer service.